Check-in fail!

6 September 2009

We did an online check-in for British Airways last night and it said on the Boarding Pass that bag-drop opens at 0500.  So we thought we’d be able to drop our bags after breakfast then head into the city for a few hours and return to the airport for boarding the evening flight. Unfortunately when we got to the airport we were told that bags can only be accepted 2 hours prior. That was a check-in fail!

So there goes our day of doing stuff in London … not that we had anything specific in mind.  The alternative was to pay a hefty GBP8 to store each of our two pieces of luggage. Having worked with an airline and at an airport before, I understand the logic, logistics and space limitations … but it does say on the boarding pass that bag drop opens at 0500.  There are airlines and airports that offer an early check-in service (because they try a bit harder).  The check-in lady said “Yes, I know … I’ve told them many times to fix the information on the boarding pass … the information there is definitely wrong”.

Fortunately we ran into some Air New Zealand London-based crew who offered us their briefing room as a refuge. With a departure time of 1950 to Lisbon, we killed part of the morning and most of the afternoon in there.  

Arriving in Portugal at 2230, I found it strange to be amongst people who had the names Fernandez, Nunes or Pereira that weren’t Indian.  Growing up in Malaysia, people with Portuguese names were always 100% Indian in appearance … they are descended from the Portuguese either locally or from South India.

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